We are open 7 days a week, 10am-7pm Monday- Friday & 8am-6pm Sat & Sun. Closed on public holidays
Can I have a consult with Jeannie? What does it involve and does this cost anymore on top of my treatment?
Yes you can have a consult with Jeannie, request this when you contact us, you can hear Jeannie being interviewed on the website here is the link http://offline-thepodcast.com/jeannie-bourke-episode-1 The consult is complimentary (allow 45mins) when you book in for either Intuitive Facial 90mins , Intuitive Body 90mins or Intuitive Package 90mins
I just want a standard facial/massage, which one should I choose?
We recommend you choose Intuitive Facial or Massage. Where we can tailor an intuitive treatment to your needs.
How long have you been operating for?
Venustus has been operating at the same location for over 30 years.
I have very sensitive skin, will your product irritate it?
If you have very sensitive skin we recommend Intuitive Facial and when filling out our consult form, please all history of reactions & everything you feel is relevant
What product do you use?
Organic Aromatherapy Skincare, Body care, Essential oils – Venustus Organic Private Label, Choose Cruelty Free & Australian owned, Australian made
Can I get a receipt and claim on my massage?
Do you provide digital vouchers?
We currently do not offer e-vouchers. Your voucher presented in a beautiful box with crystal can be mailed to you, a friend or left for pick up in store.
Yes, call and speak to us letting us know your voucher has expired and we will give you an appointment time
I have lost my voucher, can I still come in?
We will need 2-4 days to find the information about this voucher, no records kept in store, just call us prior to booking and we can find this for you. The more information you have the easier/faster it is to find
Online Order/Shipping Concerns
I just bought a voucher online, how do I make a booking?
All orders are sent out Australia post and if not home are often left at your local post office. If it has been more than 5 business days and you have not received your order, please email firstname.lastname@example.org or complete the form below. Please include your order number
My order was express post and did not arrive within one business day.
If you order express post, you need to order before 4pm for this to arrive the following day