FAQ

General

• What days are you open?
  • We are open 7 days a week, 10am-7pm Monday- Friday & 8am-6pm Sat & Sun. Closed on public holidays
• Can I have a consult with Jeannie? What does it involve and does this cost anymore on top of my treatment?
  • Yes you can have a consult with Jeannie, request this when you contact us, you can hear Jeannie being interviewed on the website here is the link http://offline-thepodcast.com/jeannie-bourke-episode-1 The consult is complimentary (allow 45mins) when you book in for either Intuitive Facial 90mins , Intuitive Body 90mins or Intuitive Package 90mins
• I just want a standard facial/massage, which one should I choose?
  • We recommend you choose Intuitive Facial or Massage.   Where we can tailor an intuitive treatment to your needs. 
• How long have you been operating for?
  • Venustus has been operating at the same location for over 30 years.
• I have very sensitive skin, will your product irritate it?
  • If you have very sensitive skin we recommend Intuitive Facial and when filling out our consult form, please all history of reactions & everything you feel is relevant
• What product do you use?
  • Organic Aromatherapy Skincare, Body care, Essential oils – Venustus Organic Private Label, Choose Cruelty Free & Australian owned, Australian made
• Can I get a receipt and claim on my massage?
  • Currently, no

Gift Vouchers

• Do you provide digital vouchers?
  • We currently do not offer e-vouchers. Your voucher presented in a beautiful box with crystal can be mailed to you, a friend or left for pick up in store.
• I want to make an appointment and have a voucher?
  • Perfect! Please either email us on info@venustus.com.au, call 0293614014 or text 0400825237 to make your booking.
• My voucher has expired can I still use this?
  • Yes, call and speak to us letting us know your voucher has expired and we will give you an appointment time
• I have lost my voucher, can I still come in?
  • We will need 2-4 days to find the information about this voucher, no records kept in store, just call us prior to booking and we can find this for you. The more information you have the easier/faster it is to find

Online Order/Shipping Concerns

• I just bought a voucher online, how do I make a booking?
  • Please either email us on info@venustus.com.au, call 0293614014 or text 0400825237 to make your booking. Please include your full name, voucher purchased and if you have a preferred therapist
• I have not received my order, what do I do?
  • All orders are sent out Australia post and if not home are often left at your local post office. If it has been more than 5 business days and you have not received your order, please email info@venustus.com.au or complete the form below. Please include your order number
• My order was express post and did not arrive within one business day.
  • If you order express post, you need to order before 4pm for this to arrive the following day

Appointments

• Do you accept online bookings?
  • We do not offer online booking as of yet, however you can book a treatment by emailing us on info@venustus.com.au, calling 0293614014 or texting 0400825237
• Can I please make an appointment
  • You sure can! Please either email us on info@venustus.com.au, call 0293614014 or text 0400825237 to make your booking. Please include Treatment, Day & time wanted and if you prefer a certain therapist
• Can I make a booking on Saturday or Sunday?
  • We are extremely busy on saturdays or sundays and usually book out weeks in advance. Please get in touch with us well in advance of your date and we will be sure to accomodate you.

Media Requests