Terms & Conditions

CONTACTING US

Our days are devoted to the guests in our care. During treatment hours we may be unable to answer calls or texts, as we prioritise an uninterrupted experience within the space.

If you cannot reach us by phone, please email us and we will respond as soon as we are available.  We appreciate your understanding

 

GIFT VOUCHERS

We encourage advance bookings and the gifting of Venustus experiences to those you value, for friends, family, colleagues and clients.   A Venustus Gift Voucher offers a considered and meaningful way to share the ritual of our space.

All Gift Vouchers must be purchased directly through our official website, venustus.com.au. While we may utilise a third-party booking platform for appointment scheduling, only vouchers issued via our website will be recognised and honoured.

Venustus does not accept or validate vouchers purchased through any external websites, online marketplaces, promotional platforms or third-party coupon providers.

Gift Vouchers are available for purchase exclusively online. They are not sold in store, however, you are welcome to select the option to have your voucher beautifully wrapped and collected from our Paddington space.

 

VENUSTUS TREATMENTS

All treatment durations include time allocated for dressing and undressing to ensure your experience remains unhurried and complete.

For your safety and wellbeing, completion of our Pre-Treatment Form is required when requested. Certain medical conditions or contra-indications may be identified through your disclosed health history, whether past or present. In some instances, this may require us to personalise, modify or postpone your treatment. We may also request written medical clearance from your treating practitioner before being able to proceed with your treatment.

These measures are in place solely to protect your wellbeing and to ensure each treatment is delivered with integrity and clinical responsibility.

Venustus is devoted to offering considered experiences. Pre- Treatment Forms are automatically issued at the time of online booking and must be completed prior to arrival. International guests without an Australian mobile number are required to arrive 10 minutes prior to their appointment to complete documentation in person when requested.

 

CONTRA-INDICATIONS 

We base our decisions on your completed Pre-Treatment form. We are unable to make good decisions in the best interest of your health if you fail to disclose an important health issue.  Venustus is not liable where you have not disclosed a contra-indication

For clarity, examples of medical conditions that may constitute a contraindication or require modification, postponement or medical clearance include, but are not limited to:

  1. Current cancer diagnosis or remission
  2. Heart, kidney, or liver disease
  3. Deep vein thrombosis (DVT)
  4. Any history of blood clots
  5. Pregnancy
  6. High or low blood pressure
  7. Epilepsy
  8. Diabetes
  9. Allergies or previous allergic reactions

This list is not exhaustive.

Venustus reserves the right to cancel or postpone treatments until a doctor's approval in writing is provided to us in writing.

 

HOW TO BOOK IN YOUR GIFT VOUCHER

As our team is often in treatment throughout the day, we may not always be available to answer phone calls.

If your voucher includes a six-character code, you are encouraged to redeem and book your appointment directly online using this code at checkout.

Should you require assistance — including booking multiple therapists, reserving a couples suite, or if you are unable to complete your consultation form — please contact Jeannie via text on 0400 825 237 or by email at jeannie@venustus.com.au with the following details:

  1. Your full name/names;
  2. The treatment/treatments you wish to book;
  3. Your preferred treatment duration; and
  4. Your mobile contact number & email for each guest (each need to be unique for each guest).

We will respond with suitable appointment options as soon as availability allows.

Please note: Your original Gift Voucher must be presented at the time of your appointment.

 

CANCELLING YOUR APPOINTMENT 

Our practitioners are reserved exclusively for your scheduled time to ensure an exceptional and uninterrupted experience. Late cancellations or failure to attend an appointment without notice directly impacts both our team and other guests awaiting availability.

Clients may log in to their online account to reschedule or cancel their appointment. International guests who are unable to access this feature should notify us via email or text.

A 25% cancellation fee applies to appointments cancelled within 24 hours of the scheduled time, or in the event of non-attendance. To avoid this fee, we kindly request a minimum of 24 hours’ notice.

Venustus reserves the right to process this fee using the credit card held securely on file, credit held on file, request the amount when re-scheduling.

 

PRICING

All prices for treatments and retail products are subject to change without notice. Price reviews generally occur periodically, typically every two years, to reflect rising operational costs, product sourcing, and the continued investment in training and mastery within our team.

Gift Vouchers reflect both the treatment or product selected and the monetary value at the time of purchase. Should pricing increase after a voucher has been issued, any difference between the voucher’s stated value and the current price may be payable at the time of redemption.

 

OPENING HOURS. 

Monday – Friday: 10:00am – 7:00pm

Saturday: 9:00am – 6:00pm

 

THE SPACE

When you see the large metal V on the door, you have found us.  There is no signage and no, front of house desk.  Our door remains closed between appointments to protect privacy and atmosphere within.  We chose not to include a reception, instead we created a considered digital pathway, online bookings, online gift vouchers, detailed pre-treatment forms.

If a treatment extends slightly beyond time, we may not be waiting at the exact moment you arrrive.  Please know we have prepared for you.  We hear the doobell and will greet you as soon as we complete the final moments of care for our guest before you. 

We look forward to welcoming you.

Jeannie & the Venustus Team