Terms & Conditions

Conditions of Entry.  We are doing things slightly differently now, so here is what will happen when you come in for your appointment.

Our Venustus front door, will be locked when you arrive, then locked again after you enter.  

Clients enter, please take a seat, remove your shoes and leave these next to your seat, check with us if our bathroom is available and keep within our covid-safe regulations.

To ensure good hand hygiene, hand sanitising spray are available in reception, and where you will sit waiting for your appointment, with our  hand washing facilities & hand sanitiser is available in the bathroom.  Clients will be directed into the bathroom, if required & then into the treatment room. 

further conditions of entry.  A consultation form will be sent out, please fill in prior to your treatment, forms must be filled prior to your appointment (sent by text).  These forms can not be forward to other people.

 Only one form per mobile number

Also, closer to the date of your appointment, you will receive a confirmation and reminder of the time and sat yiu have booked in for, If you need to cancel please ensure you do this more than 24hrs to avoid a 25% cancellation fee    If you do not show for your appointment,  there will be a 25% cancellation fee  

All Staff

All staff wear their masks when appropriate 
All staff wash their hands 20 seconds & sanitiser before and after every treatment
Disinfect all products, equipment before and after every use
Disinfect all surface areas before and after every treatment, including all touch points,
Disinfect bathroom before and after every use

All staff have been fully vaccinated 

Prices are subject to change without notice for both products & services at Venustus, usually price increases are every 2 years

Opening hours

Monday - Friday 10am -7pm

Saturday 9am -6pm

Sunday 10am - 5pm

 See you soon, love jeannie & the team

• • • Venustus vouchers can be exchanged for products Venustus vouchers can be given to another person if signed over by the recipient (please advise the store before coming)

• “Voucher” means the voucher that you received must be presented in store to redeem the treatment, a product or a specified discount or benefit. 

• VENUSTUS treatment times and prices are approximate and are subject to change without notice
• Vouchers (“Vouchers”) are subject to (a) the specific terms and conditions stated on the Voucher; and (b) these general Voucher terms and conditions. In the event of any inconsistency, the former prevails.
• Cannot be applied to previously placed orders or products not in stock at the time of purchase. No rainchecks.
• Voucher must be surrendered in store upon redemption.
• If purchase exceeds the Voucher amount, the balance must be paid by other available payment options.
• The value of the voucher includes GST.
• Not redeemable for cash and cannot be used to purchase other gift cards or other tender. 
• Gift vouchers will expire three years from the date of issue, unless expressly stated otherwise.
• Must be redeemed within the validity period.
• Expired gift vouchers are not redeemable and gift card amounts will not be refunded or credited when expired.
• We reserve the right to cancel any gift voucher for any reason at any time without notice. In such instances we will elect to provide a refund or a replacement gift voucher.
• Gift vouchers are treated like cash. Defaced, mutilated, altered, lost or stolen vouchers will not be replaced, refunded or redeemed.
• We reserve the right to correct the balance of your gift voucher if we believe that a clerical or accounting error has occurred.
• Venustus does not accept any responsibility for lost or stolen Vouchers.
• Venustus reserves the right to verify the identity of the bearer and to change the terms of use at any time without notice.
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