Gift Vouchers, How to Book Vouchers, Terms & Conditions, Conditions of Entry during Covid-19 & Lockdown periods
- “Voucher” means the voucher that you received must be presented in store to redeem the treatment, a product or a specified discount or benefit.
- Vouchers (“Vouchers”) are subject to (a) the specific terms and conditions stated on the Voucher; and (b) these general Voucher terms and conditions. In the event of any inconsistency, the former prevails.
- Cannot be applied to previously placed orders or products not in stock at the time of purchase. No rainchecks.
- Voucher must be surrendered in store upon redemption.
- If purchase exceeds the Voucher amount, the balance must be paid by other available payment options.
- The value of the voucher includes GST.
- Not redeemable for cash and cannot be used to purchase other gift cards or other tender.
- Gift vouchers will expire three years from the date of issue, unless expressly stated otherwise.
- Must be redeemed within the validity period.
- Expired gift vouchers are not redeemable and gift card amounts will not be refunded or credited when expired.
- We reserve the right to cancel any gift voucher for any reason at any time without notice. In such instances we will elect to provide a refund or a replacement gift voucher.
- Gift vouchers are treated like cash. Defaced, mutilated, altered, lost or stolen vouchers will not be replaced, refunded or redeemed.
- We reserve the right to correct the balance of your gift voucher if we believe that a clerical or accounting error has occurred.
- Venustus does not accept any responsibility for lost or stolen Vouchers.
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Venustus reserves the right to verify the identity of the bearer and to change the terms of use at any time without notice.
- VENUSTUS treatment times and prices are approximate and are subject to change without notice.
- Venustus vouchers can be exchanged for products
- Venustus vouchers can be given to another person if signed over by the recipient (please advise the store before coming).
Gift Vouchers & pre-paid bookings during lockdowns
We are all in this together and please take care of yourself until we can.
Having a Venustus voucher is such a great experience to look forward to.
Please know that from 1st March, 2020 to the time we return 1st June, 2020, we will add this time, on to the end of your voucher. We know you will really feel like an incredible treatment at that time and we look forward to looking after you then. If there are further lockdowns, we will also add this time to your voucher/pre-paid bookings
We will honour pre-paid bookings, we will extend pre-paid bookings,
We will honour vouchers, we will extend vouchers
Please all stay safe during this time and take care of each other as much as you can
Venustus team Xxx
Conditions of Entry. We are doing things slightly differently now, so here is what will happen when you come in for your appointment.
Our Venustus front door, will be locked when you arrive, then locked again after you enter, this is in alignment with our covid-safe rules & regulations to monitor one person per 4 square metres, including both staff & clients, up to maximum of 10 at any one time.
We have less staff in the space & adjusted the rosters, to keep within the rules & regulations. Designated staff members, responsible ensuring staff & clients have appropriate physical distancing and that the space does not exceed the maximum capacity limit of 10.
Clients enter, please take a seat, remove your shoes and leave these on our white towel in front of the seat, place the feet covers on your feet, or leave your own socks on, before moving around within the space. Records of attendance on the business premises for all staff, clients and contractors – covid-safe regulations.
One person, per 4 square metres, including both staff and clients, up to a maximum of 10 clients at any one time.
To ensure good hand hygiene, hand washing facilities & sanitising spray are available in reception, every treatment room & bathroom. Clients will be directed into the bathroom, if required & then into their treatment room, where you need to wash hands 20 seconds & spray sanitiser prior to your treatment. Your therapist will wash their hands for 20 seconds and then spray sanitiser prior to your treatment.
Measures to maximise distancing between staff where safe and practical, including assigning only one staff member to each treatment room, until further advised by covid-safe authorities. Due to covid-safe rules & regulations, these treatments, temporarily can not be offered: Six Hand Body Massage, Four Hand Body Massage, Two Therapists High Definition Bodywork.
A consultation form will be sent out, please fill in prior to your treatment, forms not filled in, in store during covid. Also, closer to the date of your appointment, a Covid health agreement will be sent out, by text, to be completed prior to every treatment booked during this time. If you have a symptom, like already advised by Health & Government, you need to go and get a test, even if you have the mildest symptom. We will of course move your a fortnight/month ahead, knowing Beauty Therapy can not social distance.
If unwell prior to your treatment, please move your appointment, to the following fortnight/month ahead, or as far as you like. Removal of ipads, books, magazines from waiting areas to reduce the potential for infection of clients
Exclusion of staff and clients who are unwell, even if you have only mild symptoms, must not attend the space, Health Minister advised, elderly and people with underlying health issues should be particularly cautious, when and if visiting salons
Changed limited Seating in waiting areas, that complies with physical distancing.
All Staff
All staff wear their masks/face shields at all times
All staff in front of their client to wash their hands 20 seconds & sanitiser before and after every treatment
Disinfect all products, equipment before and after every use
Disinfect all surface areas before and after every treatment, including all touch points,
Disinfect bathroom before and after every use.
Re-opening Beauty Therapy on 1st June, 2020 (Closed from 26th March)
Prior to returning to work all staff have had a covid-19 test & had a negative result, the space has been thoroughly cleaned, the air-conditioners all taken apart and cleaned, furniture spaced out, to keep within social distancing
Opening hours
Monday - Friday 10am -7pm
Saturday 9am -6pm
Sunday 10am - 5pm
See you soon, love jeannie & the team