We will not always answer the phone, text, email, because we are making
the experience here with our clients the priority for the day,
if you can not get hold of us, please send an email and
we will get in contact with you as soon as we can.
All treatments times include dressing and undressing within the time frame. Forms are required prior to your treatments performed. Contra indications for treatments are sometimes flagged once you have filled in the form and on occasion the treatment needs to be personalised, postponed or changed for your wellbeing and safety. Please note, we may request a doctors approval when we have a medical concern about performing your treatment. It may be a contra indication on one of our forms, from your medical history, whether past or present, we only have your wellbeing in mind.
Contra-indications We need to check on your consult form, any or any combinations of contra-indications eg cancer, remission of cancer needs an authorisation from your doctor, heart disease, kidney disease, liver disease, deep vein thrombosis DVT, history of blood clots, pregnancy, high blood pressure, low blood pressure, epilepsy, diabetes, allergies, any previous allergic reactions
HONOUR VOUCHERS DURING COVID CLOSURES
We will honour our vouchers & we we extend our vouchers during any covid-19 closures & restriction times, but if you can not wait, we can exchange for something else. We will honour our pre-paid bookings when any restrictions ease, We will do everything we can to book your appointment at your earliest convenience.
HOW TO BOOK IN YOUR BEAUTIFUL VOUCHER
We are busy pampering our clients, so are unable to always take your phone calls.
If you have a 6 number/letter code you can book
this yourself online
If you have a code that is 4 numbers please contact Jeannie, by text 0400825237 or emailing firstname.lastname@example.org, with the following details...
Your full name, the treatment you would like, the length of time you would like and your mobile number - we will get back to you asap with options
Please note our conditions of entry
forms/form that need to be filled in prior to your treatment visit each time. If you wish to cancel we required 24hrs notice otherwise there is a cancellation fee of 25%
All vouchers have a 3 year expiry date & will of course be extended due to any covid 19 closures and/or lockdowns. If your voucher has expired, please contact me and we will find a way to honour your expired voucher.
If you wish to use a voucher, you need to bring the actual card in on the day, in exchange for the treatment.
Cancelling your appointment
You need to call 24 hrs prior to your appointment.to avoid a 25% cancellation fee
if you do not turn up for your appointment
a 25% cancellation fee will be charged to cover staff. We have staff ready and waiting for you & your appointment time.
Gift Vouchers & pre-paid bookings during lockdowns Having a Venustus voucher is such a great experience to look forward to.
Please know that during any covid 19 closures, we will extend your vouchers and rebook all pre paid booking as soon as possible
Please note, we may request a Doctors approval, when we have a concern of performing your treatment. It may be a contra-indication on one of our forms from your medical history, whether past or present.
Conditions of Entry. We are doing things slightly differently now, so here is what will happen when you come in for your appointment.
Our Venustus front door, will be locked when you arrive, then locked again after you enter.
Clients enter, please take a seat, remove your shoes and leave these next to your seat, check with us if our bathroom is available and keep within our covid-safe regulations.
To ensure good hand hygiene, hand sanitising spray are available in reception, and where you will sit waiting for your appointment, with our hand washing facilities & hand sanitiser is available in the bathroom. Clients will be directed into the bathroom, if required & then into the treatment room.
further conditions of entry. A consultation form will be sent out, please fill in prior to your treatment, forms must be filled prior to your appointment (sent by text). These forms can not be forward to other people.
Only one form per mobile number
Also, closer to the date of your appointment, you will receive a confirmation and reminder of the time and sat yiu have booked in for, If you need to cancel please ensure you do this more than 24hrs to avoid a 25% cancellation fee If you do not show for your appointment, there will be a 25% cancellation fee
All staff wear their masks when appropriate All staff wash their hands 20 seconds & sanitiser before and after every treatment Disinfect all products, equipment before and after every use Disinfect all surface areas before and after every treatment, including all touch points, Disinfect bathroom before and after every use
All staff have been fully vaccinated
Prices are subject to change without notice for both products & services at Venustus, usually price increases are every 2 years
Monday - Friday 10am -7pm
Saturday 9am -6pm
Sunday 10am - 5pm
See you soon, love jeannie & the team
Venustus vouchers can be exchanged for products Venustus vouchers can be given to another person if signed over by the recipient (please advise the store before coming)
“Voucher” means the voucher that you received must be presented in store to redeem the treatment, a product or a specified discount or benefit.
VENUSTUS treatment times and prices are approximate and are subject to change without notice
Vouchers (“Vouchers”) are subject to (a) the specific terms and conditions stated on the Voucher; and (b) these general Voucher terms and conditions. In the event of any inconsistency, the former prevails.
Cannot be applied to previously placed orders or products not in stock at the time of purchase. No rainchecks.
Voucher must be surrendered in store upon redemption.
If purchase exceeds the Voucher amount, the balance must be paid by other available payment options.
The value of the voucher includes GST.
Not redeemable for cash and cannot be used to purchase other gift cards or other tender.
Gift vouchers will expire three years from the date of issue, unless expressly stated otherwise.
Must be redeemed within the validity period.
Expired gift vouchers are not redeemable and gift card amounts will not be refunded or credited when expired.
We reserve the right to cancel any gift voucher for any reason at any time without notice. In such instances we will elect to provide a refund or a replacement gift voucher.
Gift vouchers are treated like cash. Defaced, mutilated, altered, lost or stolen vouchers will not be replaced, refunded or redeemed.
We reserve the right to correct the balance of your gift voucher if we believe that a clerical or accounting error has occurred.
Venustus does not accept any responsibility for lost or stolen Vouchers.